Terms and Conditions

Light of Maja
Maja Babic Coaching – Sole Proprietorship

Bienkenstrasse 7, 4702 Oensingen, Switzerland

As of: July 27, 2026

1. Scope of Application

1.1 These Terms and Conditions (T&C) apply to all services provided by Maja Babic (hereinafter referred to as the "Provider"), in particular:

1:1 Coaching Services (individual sessions in the field of Life Coaching/Mentoring)
Digital products (e.g., e-books, digital journals for download),
Free digital content / Freebies (e.g., PDF downloads in exchange for a newsletter subscription).

1.2 By entering into a contract (via online booking through the website or by email confirmation), the respective person (hereinafter referred to as the "Client") agrees to these T&C.

1.3 Any deviating conditions of the Client shall only apply if they have been confirmed by the Provider in writing.

1.4 The Provider's offer is directed exclusively at private individuals (B2C) residing in Switzerland or abroad.

1.5 The contractual language is English.

2. Description of Services

2.1 1:1 Individual Sessions: The duration of a session is usually 60 minutes. Sessions are booked and paid for individually. In terms of content, the session is individually tailored to the personal topics and objectives brought forward by the Client.

2.2 Digital Products: Access to digital products (downloads) is granted immediately after the purchase process via the website or through a provision link sent by email.

2.3 Free Content (Freebies) & Newsletter: The provision of free digital content (e.g., PDF guides, templates) is carried out in exchange for the Client's subscription to the Provider's email newsletter. The Client has the right to unsubscribe from the newsletter at any time and without giving reasons (e.g., via the unsubscribe link included in every email).

2.4 No Therapy, No Medical Treatment: The services of the Provider do not constitute medical, psychiatric, or psychotherapeutic treatment and do not replace such treatment. No diagnoses are made, no promises of healing are given, and no medications are recommended. Participation requires normal mental and physical resilience.

3. Conclusion of Contract, Prices & Payment

3.1 Conclusion of Contract: The contract is concluded upon binding online booking and successful payment processing on the website.

3.2 Prices & Value Added Tax (VAT): The prices displayed at the time of booking apply, stated in Swiss Francs (CHF). The tax treatment differs depending on the type of service:

1:1 Individual Sessions (Real-Time Services): No value-added tax (VAT) is charged or displayed. Since these are services provided in real-time, no tax liability arises for the Provider abroad; in Switzerland, the Provider is exempt from statutory value-added tax (Art. 10 MWSTG).
Digital Products (Downloads): For all sales of digital products (both for Clients residing in Switzerland and abroad), the applicable value-added tax (VAT) is automatically calculated, displayed, and collected during the online checkout process.

3.3 Payment Methods: Payment is made directly during the online booking process using the payment methods provided on the website. Individual sessions and digital products are payable in full immediately upon booking. Without successful payment, there is no entitlement to the execution of the session or the activation of the download.

3.4 Price Changes: The Provider is entitled to adjust the prices for future offers at any time. Services that have already been bindingly booked are excluded from price changes.

4. Execution, Technology & Deadlines

4.1 Execution: Individual sessions take place online via Zoom or an equivalent digital tool. The link to the session will be sent to the Client by email in due time before the appointment.

4.2 Deadlines for Individual Sessions: Booked and paid individual sessions must be taken within 6 months from the date of purchase. After this period, the entitlement to the service expires; a refund of the purchase price is excluded.

4.3 Technical Responsibility: The Client is solely responsible for ensuring that the technical requirements (stable internet connection, functioning camera, microphone, and installed software) are met on their part.

4.4 Technical Disruptions: In the event of technical failures on the Client's part, there is no entitlement to a rescheduling of the appointment or a refund. In the event of technical disruptions on the part of the Provider or the tool used (e.g., Zoom outage), a free replacement appointment will be arranged.

5. Rescheduling, Cancellation & Withdrawal

5.1 Rescheduling of Individual Sessions: Individual sessions can be rescheduled or cancelled up to 24 hours before the agreed appointment directly via the 'Manage Booking' link in the confirmation email. Alternatively, rescheduling or cancellation can be requested via email. Rescheduling up to 24 hours in advance is free of charge. In the event of a cancellation made at least 24 hours in advance, the fee paid will be refunded minus a processing and transaction fee of 10.00 CHF.

5.2 Lateness & Non-Appearance: If a session is cancelled less than 24 hours before the appointment, in the event of non-appearance, or a delay of more than 15 minutes, the entitlement to the session expires entirely. The full amount will be retained and will not be refunded. In the event of delays by the Client, the session time will be shortened accordingly; there is no entitlement to an extension.

5.3 Digital Products: Due to the nature of digital content (downloads), any cancellation, withdrawal, or refund after the product has been made available or downloaded is entirely excluded.

5.4 Cancellation by the Provider: If the Provider has to cancel a session due to unforeseen reasons (e.g., illness, acute emergency), the Client will be offered a replacement appointment as soon as possible. If this is not possible, the fee for this session will be fully refunded.

5.5 Statutory Right of Withdrawal: In Switzerland, there is no statutory right of withdrawal for services or digital products purchased online. The Provider does not grant such a right on a voluntary basis either.

6. Liability

6.1 The Provider's liability is limited to intent and gross negligence. Liability for slight negligence, indirect damages, consequential damages, or lost profits is excluded to the extent permitted by law.

6.2 The Provider assumes no liability for damages or failures caused by third-party providers (such as Zoom, Stripe, or email providers).

6.3 Responsibility of the Client: The Client bears full responsibility for themselves and their actions within and outside the sessions. The Provider does not owe any specific measurable or economic success. The results of the support depend significantly on the personal responsibility and cooperation of the Client.

6.4 Events Beyond Control: If the provision of the service becomes impossible due to unpredictable events outside the Provider's control (e.g., widespread power outage, collapse of the internet network), both parties are released from their performance obligations for the duration of the disruption.

7. Confidentiality & Intellectual Property

7.1 Confidentiality: The Provider undertakes to maintain strict confidentiality regarding all content and personal details discussed within the scope of the 1:1 sessions.

7.2 Copyright: All materials, texts, e-books, graphics, and digital products provided by the Provider are protected by copyright. Use is permitted exclusively for the Client's personal, private use. Any reproduction, distribution to third parties, publication, or commercial use is prohibited without the express written consent of the Provider.

7.3 Non-Transferability: Booked session slots are personal and may not be transferred to third parties.

7.4 Use of Feedback: The Provider is entitled to use received feedback, testimonials, or text messages in a completely anonymized form (without mentioning names, profiles, or traceable personal details) for marketing purposes on social media or the website. If a first name, an image, or identifiable details are to be used, the explicit consent of the Client will be obtained in advance.

8. Communication & Delivery Risk

8.1 Contract-related communication takes place primarily via digital means by email. Invoices, booking confirmations, links to online sessions, and digital products will be transmitted to the email address provided by the Client.

8.2 The Client is responsible for ensuring that the email address provided is correct and ready to receive messages. The Client must ensure that communications from the Provider are not blocked by technical filters (e.g., spam folders).

9. Data Protection

9.1 The processing of the Client's personal data is carried out strictly in accordance with the provisions of the Swiss Data Protection Act (FADP / DSG).

9.2 Detailed information on data collection and processing can be found in the separate Privacy Policy, which can be accessed at any time at https://www.lightofmaja.com/privacy-policy

10. Jurisdiction & Applicable Law

10.1 The contractual relationship between the Provider and the Client shall be governed exclusively by Swiss law.

10.2 The exclusive place of jurisdiction for all disputes arising out of or in connection with this contract is Solothurn, Switzerland, unless mandatory statutory consumer protection regulations dictate otherwise.

11. Final Provisions

11.1 Should individual provisions of these T&C be or become invalid or unenforceable in whole or in part, this shall not affect the validity of the remaining provisions. In place of the invalid provision, a regulation shall apply that comes closest to the economic purpose of the invalid provision.

11.2 Amendments to T&C: The Provider reserves the right to update or modify these T&C at any time. Changes will be communicated in text form (e.g., via email or website notice). If the Client does not object to the amended T&C in writing within 14 days of notification, the updated T&C shall be deemed accepted.

11.3 Side Agreements: Oral side agreements shall not be binding. Any amendments or additions must be made in writing (e.g., via email).